WHAT IS THE RETURN/REFUND GUIDELINES OF PERTUAMART?

  1. Categories in Application for the Return/Refund of an Item

Buyer may only apply for the exchange and/or return only IF:

A. RECEIVED WRONG/DIFFERENT ITEM - The buyer has received wrong item or is a different product from what has been ordered.

B. INCOMPLETE ITEM - The Item received is incomplete (missing quantity).

C. DAMAGED ITEM/PACKAGING - The Item received has evidence of quality and packaging defects (e.g. dented, dilapidated, under fill or Quality issue)

D. THE ITEM HAS LEAKAGE

    NOTE:

    • Change of Mind is not applicable to any category above.
    • Items that are known as defective / destroyed due to mishandling of the buyer will not be considered for return policy.
    • Items that will be returned by the buyer due to overstocking and/or wrong order will not be accepted for return.
    • Pertuamart will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

    1. Return/Refund coverage

    Subject to the terms and conditions in this Return and Refund Guidelines, all items sold in Pertuamart are covered by our 7-15 working day return policy.

    *Countdown of coverage starts from the date the item was delivered to the buyer.

    1. Process
    2. Buyer should fill out an Online Return/Refund Form.

    (I suggest mayron po ditong clickable link for Online Return/Refund Form. - (attach with the picture/proof of damaged /wrong/ leaked/missing item)

    A. Buyer must wait for Pertuamart’s decision through email within 3-5 working days subject for approval.
    B. Once the decision has been made/ approved:

    For Exchange - (subject for logistic's approval)

    c.a. RECEIVED WRONG/DIFFERENT ITEM - The buyer has 2-10 working days to return the item to Pertuamart via Lalamove/Grab/Mr.Speedy upon Pertuamart's approval. The buyer should comply with the 7-15 working day return policy.

    c.b. INCOMPLETE ITEM - The buyer has 2-10 working days to return the item to Pertuamart via Lalamove/Grab/Mr.Speedy upon Pertuamart's approval. The buyer should comply with the 7-15 working day return policy.

    c.c. DAMAGED ITEM/PACKAGING - The buyer has 2-10 working days to return the item to Pertuamart via Lalamove/Grab/Mr.Speedy upon Pertuamart's approval. The buyer should comply with the 7-15 working day return policy.

    c.d. THE ITEM HAS LEAKAGE - The buyer should wait Pertuamart's rider to pick up the leaked item to return to Pertuamart for 2-10 working days upon approval.

    For Refund - Pertuamart buyer will only be refunded once Pertuamart confirmed that items are returnable with valid defects based on categories above (Please see No.1). Pertuamart shall initiate a refund on the customers’ debit card within three (3) working days upon approval of the refund. The refund will be made to Buyer’s credit/debit card or designated bank account, money remittance, whichever is applicable.

    1. Condition of Returning Item

    In returning item/s, the buyer should ensure that the Item must be returned to Pertuamart in the condition received by Buyer on delivery.

    1. Liability of Return Shipping Fee

    In the scenario of an unforeseen error from Pertuamart (i.e - leakage, damaged, incomplete, or wrong Item/packaging delivered to the Buyer), Pertuamart will bear Buyer's return shipping fee.